Refund Policy

Thank you for purchasing our WordPress Plugin. At Vigil, we prioritize customer satisfaction while protecting the interests of our company. This Refund Policy outlines the conditions and procedures for obtaining a refund.

1. General Rules

Our goal is to provide a high-quality product. Refunds will be issued only under specific circumstances that align with our policy.

2. Eligibility for Refunds

Severe Technical Issues: If you encounter a severe technical issue that fundamentally impairs the plugin's functionality, and our support team is unable to resolve it within 30 business days, you may be eligible for a refund. To qualify, you must provide a detailed description of the issue, along with any relevant screenshots or error messages. All attempts to resolve the issue must be documented.

Misrepresentation: If the plugin is materially different from what was advertised due to a clear and undeniable case of misrepresentation. Misinterpretations due to misleading advertisements will be assessed on a case-by-case basis.

3. Non-Eligibility for Refunds

Change of Mind: Refunds will not be provided if you change your mind about the purchase after the transaction has been completed.

Compatibility Issues: It is the user's responsibility to ensure compatibility with their system and WordPress version before purchase. Refunds will not be provided for compatibility-related issues.

Minor Bugs: Refunds will not be provided for minor bugs that do not affect the overall functionality of the plugin.

No Refunds After Activation: Once the plugin's license key is activated, no refunds will be provided.

Third-Party Integrations: Refunds will not be provided for issues caused by third-party plugins, themes, or other software.

4. Process for Requesting a Refund

To request a refund, contact our support team at content@wpvigil.com within 14 days of your purchase date with your purchase details, including Order ID, date of purchase, and a detailed description of the issue. Our support team will respond within 7 business days to assess the situation and provide a resolution. You must have allowed our support team to attempt to resolve the issue before a refund can be considered.

5. Resolution of Refund Requests

Our decision on whether to issue a refund is final and non-negotiable. If a refund is granted, it will be processed through the original payment method within 14 business days. Refunds will only be issued to the original purchaser.

6. Modifications

M/s Nandan Global reserves the right to modify or update this Refund Policy at any time without prior notice. The most current version will always be available on our official website.

7. Contact Us

If you have any questions regarding our Refund Policy, please contact us at our support email.

By purchasing our WordPress Plugin, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy.

Note: This Refund Policy is part of our Terms and Conditions and Privacy Policy. Please review these documents to ensure you fully understand our practices.

Thank you for choosing Vigil.

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